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Shipping Policy

Shipping Rates

Shipping is calculated in the shopping cart during checkout before payment is processed.

Shipping costs are calculated using the least expensive carrier based on the delivery time you select and the shipping weight of the order.


Order Processing

We ask our customers to please allow 1-2 business days for their orders to be processed and shipped.

In the event that a backorder occurs, you will receive a notification via email. Backorders are shipped as they become available at no additional ship charge. If you would like more information on a back-ordered item, or if you prefer to cancel the backorder, please email your request to info@triplexdolls.com referencing your order number.


Domestic Shipping:

We offer the following methods:

Standard (5-7 Business Days)

Economy (3-5 Business Days)

3 Day (3 business Days)

2 Day (2 Business Days)

1 Day (1 Business Days)

 

We utilize the following carriers:

USPS

UPS

Ontrac

 

International Shipping:


We offer the following methods:

Express (1-3 Business days)

Priority (3-5 Business Days)

Standard (7-12 Business Days)

 

We utilize the following carriers:

USPS

UPS

Fedex

 

Customs and Brokerage Fees:

Customs departments of other countries may charge extra fees or tariffs for international shipments. Such fees are variable and you should contact your country's customs department to see if you will need to pay any additional fees to claim your shipment.

Because such fees are very variable our store will not calculate or include these fees in your total. The receiver will be responsible for any of these types of fees and charges.


Order Tracking:

When your order is shipped, you will receive an email containing the tracking number at the end of the business day.

Please feel free to contact Customer Service if you have any questions regarding your order.